New Flooring Installation. Refurbishing and staining. Free quotes available.
I recently had the pleasure of working with Traditional Hardwood Floors for the installation of hardwood flooring in my home, and I couldn't be more delighted with the results. From start to finish, the entire process was smooth and hassle-free, making it a truly positive experience. Traditional Hardwood Floors demonstrated a high level of professionalism and expertise throughout the project. They were punctual, respectful of my space, and always communicated effectively. I appreciated their attention to detail and commitment to delivering quality workmanship. The hardwood flooring installation exceeded my expectations. The precision and craftsmanship displayed were remarkable, resulting in a floor that not only looks stunning but also feels solid and durable. It's evident that Traditional Hardwood Floors takes pride in their work, and it truly shows in the final product. Furthermore, the project was completed within the agreed-upon timeline, and there were no unexpected surprises along the way. The transparency in communication and adherence to the proposed schedule added to the overall positive experience of working with Traditional Hardwood Floors. I highly recommend Traditional Hardwood Floors for anyone in need of hardwood flooring installation. Their professionalism, skill, and commitment to customer satisfaction set them apart in the industry. I am grateful for the beautiful transformation they brought to my home, and I wouldn't hesitate to work with them again in the future. Thank you, Traditional Hardwood Floors, for a job exceptionally well done!
Summary: not great work, owner didn't seem to care about end result. I hired Traditional Hardwood Floors to fix several small scratches/gouges in our kitchen floor. They didn't communicate the scope of the work very well; I thought they could just patch the scratches in a couple hours, but they ended up completely sanding down several boards and re-staining them. The work ended up taking 5 or 6 working days (mostly because our floor is apparently very hard to work with). Luckily I work from home, so this didn't matter, but I would be very upset if I'd taken off work expecting a one day job and had to miss a week of work due to poor communication. Our technician never arrived earlier than ~10:30AM, and on two or three days he stayed until after 5:00PM. There were two large areas that were sanded down and re-stained. For one area, they were able to match the color of the surrounding floor pretty well; no complaints. For the other area, the refinished boards are colored noticeably differently than the surrounding floor. Our technician said he tried his best, but we weren't happy with the results. I called the owner Gary Haislet to express my frustration with the process, and he didn't apologize or seem to care that the work wasn't done well. He pointed out that in the work order I signed, it says that the color of refinished floor may be different than it was originally. I totally understand that, but I am still very disappointed that he didn't see fit to at least apologize, or more appropriately offer some kind of solution. I felt like they didn't care how the result turned out, as long as they could cover their butts. While to them, this was just another job, to me it's my home and I'd expect contractors to understand that.
Out of 3 businesses we received quotes from they were the only company who would refinish our staircase. Their pricing was competitive, they completed the floors in a few days plus dry time, cleaned up after themselves and were on time each morning to start their work. If you can request Poe and his partner. They were super nice and very talented.
